Make an enquiry
All non-urgent enquiries will be answered during business hours.
Postal address: On the Line, PO Box 2335, Footscray VIC 3011
We will respond to all complaints in a confidential, sensitive and prompt manner. We shall provide you with an outcome report. Making a complaint will not compromise your right to access our service. Your complaint will be treated fairly and without discrimination.
If you do not consider that your complaint has been adequately dealt with by us, you may make a further complaint to the Department of Social Services. Please refer to their website https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries/complaints-page